Cancellation and Refund Guidelines

Navigating the Cancellation and Refund Process

At Criket Funtastic, we strive to deliver a smooth and enjoyable experience for all our users. This Cancellation and Refund Policy outlines our procedures and guidelines, ensuring you have clear and transparent options regarding cancellations and refunds.

Cancellation Process

Users may cancel their accounts or subscriptions at any time. To begin the cancellation process, please reach out to our support team using the contact methods available on our website or app. While we aim to process cancellations swiftly, some services may remain accessible until the conclusion of your current billing cycle or subscription period.

Refund Policy

Refunds may be granted under specific conditions detailed below:

• Subscription Refunds: When you cancel your subscription, you might be eligible for a partial refund based on the unused portion of your subscription period. Refunds are typically processed within a reasonable timeframe after we receive your cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to our review and approval. If you encounter issues with a purchase or believe you qualify for a refund, please provide our support team with detailed information about the transaction to assist with the process.
• Technical Issues: If you experience technical difficulties that impede your access to our services, please notify our support team. After investigating the situation, we may offer a refund or an alternative solution if appropriate.

Please note that certain fees or charges may not be refundable. We reserve the right to decline refund requests that do not adhere to our policy or in cases of misuse of our services.

How to Request a Refund

To initiate a refund request, please contact our support team and include the following information:

• Your account details or order number.
• A clear explanation of your reason for requesting a refund.
• Any relevant supporting documentation or screenshots that could aid in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience and understanding as we work to address your concerns and ensure your satisfaction.

By utilizing our services, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates reflected on this page. We encourage you to regularly check for any changes that may impact your rights and responsibilities as a user.